1. The reservation request is never binding on the client. You will receive a pre-reservation that indicates, in detail, the reservation costs, the required delivery on account and the cancellation conditions, which vary depending on the season and number of previous visits.

2. By paying the amount requested in the pre-booking and/or confirming in writing, the client formalizes the pre-booking in a binding manner. By doing so, you express your agreement with these booking conditions, the cancellation conditions, as well as the general conditions and internal regulations of the campsite, both available on our website.

3. Reservations are personal and non-transferable and cannot cover the stays of different owners, even for consecutive periods, in the same accommodation. Administrative reservation costs and delivery on account must be paid for each reserved unit. Administrative reservation expenses do not count as delivery on account. It is a charge that is made for the management of reserving a plot and is charged at the time of formalizing the reservation. This concept is always non-refundable, even if the client makes use of the reservation.

4. The reserved period must always be paid in full before or on the day of arrival, even if, for serious reasons (e.g. breakdown, illness), arrival is delayed or departure from the campsite is brought forward. If the reserved unit is not occupied until 12:00 noon on the day following the scheduled arrival in the reservation, it will be automatically cancelled. If the client requests it in writing, the campsite will try to keep it, and the stay will have to be paid for from the first day.

5. If the client requests in writing to modify their reservation, the campsite, subject to availability, will try to accommodate said request. As a general rule, and especially in high season, a change of dates implies that the campsite could assign the client another pitch/accommodation different from those initially reserved. This also applies when the client only shortens his stay. If the campsite does not have pitches/accommodation to offer as an alternative to the new dates, the reservation will be considered canceled by the client. Only changes that have been confirmed in writing by the campsite's reservations department will be valid.

6. As it is a family campsite, to come in groups you must have express authorization from reception. Clients who do not come as a family unit (or equivalent) must explicitly indicate this when making the reservation request. If clients traveling in groups have not been properly notified, the reservations department reserves the right to invalidate the reservation and deny admission.

7. On the day of arrival, an original and current identification document must be presented at reception for all people who are going to stay at the campsite (ID or passport. The driving license is NOT accepted as a legal document). It is mandatory to wear the identification bracelet during the entire stay.

8. The maximum occupancy per camping unit (pitch or accommodation) is 6 people, and 8 people in the case of the Commodity Plus pitch (A baby or child is counted as people for the purposes of the total). A second vehicle (car or motorcycle) will only be accepted in low season (May, June and September) and must be registered and paid for according to the current rate. Visitors must be registered at reception and may be restricted from accessing the premises or certain facilities depending on occupancy.

9. If not otherwise specified, rates include all taxes except the tourist tax. If there was a change in the tax burden, this would be transferred to the client, even on already confirmed reservations. In this case, the client may choose to cancel without charge and any amount already paid will be fully refunded.

10. If the campsite agrees to make an exception to any of these conditions, it will only be valid if it has been explicitly confirmed in writing. 

PARCEL

11. In the pre-reservation, administrative reservation costs are specified. These do not count as delivery on account. It is a charge that is made for the management of reserving a plot and is charged at the time of formalizing the reservation. This concept is always non-refundable, even if the client makes use of the reservation.

12. If the client requests a change of dates, the campsite could assign another pitch different from the one initially reserved. This also applies when the client only shortens the duration of his stay.

13. The reserved plot will be available to the client from 12:00 on the day of arrival until 12:00 on the day of departure. If due to force majeure, works, unforeseen causes or administrative errors, the reserved plot is not available to the client, reception will try to assign an equivalent or larger plot. The client may also choose to cancel without charge and the amount already paid would be fully refunded.

14. The campsite cannot guarantee shade on the plot, even if it is in the shaded area and the client has expressly requested it. Grassy ground or separation by hedges cannot be guaranteed either. The measurements (70/90/120m2) of the different types of plot are approximate average values and in no case are they binding. Wi-Fi coverage is not guaranteed in any of the plots.

15. To camp accompanied by a pet, the client must indicate this when requesting the reservation.

16. The rate includes a vehicle or a motorhome plus the camping unit. Only one motorhome or caravan is allowed per pitch.

17. Payment: The deposit will be 30% of the total price of the stay, and can be made by credit card at the same time of making the online reservation, or by bank transfer, which must be received within a period not greater than 7 days from the date of the contract. The remaining 70% of the price of the stay must be paid before or on the day of arrival.

ACCOMMODATIONS: MOBIL HOMES AND NATURE HABITAT LUXE SHOPS

18. To confirm their reservation, the client must make a deposit of €500, which can be made by credit card at the same time as making the online reservation, or by bank transfer, which must be received within a period not greater than 7 days from the date of the contract. The deadline to pay the remaining amount of the stay is up to 4 weeks before the planned arrival date.

19. It is not possible to reserve a specific number of accommodations; Your location will be indicated upon arrival. The client can indicate his preferences, but in no case can we guarantee obtaining the desired accommodation.

20. The reserved accommodation will be available to the client from 5:00 p.m. on the day of arrival until 10:00 a.m. on the day of departure.

21. Only people who are registered at the time of arrival are authorized to be in their accommodation, without exceeding the maximum permitted capacity of the accommodation. All additional visitors, as a courtesy and for security reasons, must come to the front desk to register and pay the current rate.

22. On the day of arrival, a deposit of €100 must be delivered to reception, in respect of possible damages or lack of cleaning. On the day of departure, the accommodation must be left in the same condition in which it was found upon arrival.

23. Pets are not allowed in the accommodation. It is not allowed to install tents next to mobile homes and shops.

24. The price includes 1 vehicle and the maximum number of people admitted to each type of accommodation.

CANCELLATION OR CANCELLATION:

25.Cancellation of the contract: If the contracted plot is not occupied by the owner on the day of arrival, or the following day before 12:00 noon, the contract will be automatically canceled and will result in the full loss of the payment and down payment. except prior written notice. The Castell Montgrí campsite reserves the right to re-contract the plot.

26. Cancellation of the reservation: Cancellation of the reservation results in the loss of 50% of the deposit. If it is canceled in the period included in the 30 days prior to the contracted entry date, the loss of the payment and deposit will be 100%. Cancellations must be requested in writing by email.